Terms of Service

Welcome to Refairly. These Terms of Service ("Terms") govern your access to and use of the Refairly mobile application and related services (collectively, the "Service"), operated by Ali Onur Can Irey ("we," "us," or "our").

By creating an account, you agree to these Terms and acknowledge our Privacy Policy, which describes how we collect, use, and protect your data. If you do not agree to these Terms, do not use the Service.

1. What Refairly Is (and What It Is Not)

Refairly is an AI-assisted mediation platform that helps parties in a dispute communicate their perspectives, receive neutral AI-generated analysis, and work toward a mutually agreed solution.

2. Eligibility

You must be at least 18 years of age. By creating an account, you represent that:

• You are at least 18 years old.
• You have the legal capacity to enter into these Terms.
• You are not prohibited by law from using the Service.
• The information you provide during registration is accurate and complete.

3. Account Registration & Security

3.1 Account Creation

You must create an account using email/password (confirmation required) or social sign-in (Google OAuth or Apple Sign-In).

3.2 Your Responsibilities

• Maintain the confidentiality of your account credentials.
• You are responsible for all activity under your account.
• Notify us immediately at aoci@refairly.app if you suspect unauthorized access.
• Do not create multiple accounts, impersonate others, or use another person's account.

4. The Mediation Process

4.1 How It Works

The process involves: creating a mediation room, inviting parties, privately submitting perspectives, receiving AI analysis, discussing and negotiating, and optionally reaching an agreement.

4.2 Data Sharing Within Mediation

By joining a room, you acknowledge that the following is shared with all other parties:

• Your first and last name
• AI analysis (which may reference your perspective)
• Your option selections, objections, comments, and agreement signatures
• Chat messages you send

4.3 Voluntary Participation

Participation is entirely voluntary. You may decline invitations, leave rooms at any time, object to proposed solutions, or refuse to sign agreements. No party can be compelled to agree.

5. AI-Generated Content

5.1 Nature of AI Output

You acknowledge that:

• AI outputs are generated by machine learning models, not human professionals.
• AI may produce inaccurate, incomplete, biased, or inappropriate outputs.
• Fairness scores are algorithmic estimates, not professional assessments.
• AI cannot verify the truthfulness of any party's submissions.

5.2 No Reliance

Do not rely solely on AI analysis for decisions involving significant financial amounts, custody, employment, criminal matters, or safety concerns. Consult a licensed professional.

6. Agreements & Digital Signatures

6.1 Nature of Agreements

When all parties sign an agreement, it represents a mutual understanding facilitated by AI. The digital signature records your identity, timestamp, and optional note.

6.2 No Enforcement

Refairly does not enforce agreements or adjudicate breach disputes. Enforcement is solely between the parties and applicable courts.

7. User Content & Conduct

7.1 Content Ownership

You retain ownership of your content. By submitting, you grant us a limited license to store, process, display, and share it as necessary to provide the Service.

7.2 Content Responsibility

You are solely responsible for your content. You represent that it is accurate, does not infringe third-party rights, and does not contain illegal or harmful material.

7.3 Prohibited Uses

You agree NOT to:

• Manipulate AI: inject instructions or prompts to bias the AI in your favor
• Submit false information: knowingly provide fabricated perspectives
• Harass or threaten: use any feature to harass, threaten, or abuse another party
• Impersonate: create accounts under false identities
• Abuse the system: create fake mediations, use automated tools, or circumvent security
• Illegal activity: use the Service for any purpose that violates applicable law
• Expose sensitive data: submit unnecessary sensitive data of another person
• Commercial use: use the Service for commercial mediation without our consent

7.4 Moderation Rights

We are not obligated to monitor content but reserve the right to remove content that violates these Terms, suspend accounts, and report illegal activity to law enforcement.

8. Invitations & Non-User Data

When inviting someone, you represent that you have a legitimate reason to do so. Invitee contact information is stored solely to deliver the invitation and deleted when it expires. Misuse of invitations may result in account suspension.

9. Subscriptions, Payments & Token Packs

9.1 Subscriptions

Refairly offers free and paid tiers. Details are displayed in the app. Subscriptions auto-renew unless cancelled before the billing period ends.

9.2 Token Packs

Bonus tokens have a limited validity period as displayed at purchase. Expired tokens are forfeited and non-refundable.

9.3 Payments & Refunds

All payments are processed through Apple App Store or Google Play Store. Refund requests must be directed to Apple or Google.

10. Intellectual Property

The Service, including design, code, AI prompts, and branding, is owned by Ali Onur Can Irey. You may not copy, modify, or distribute the Service. AI-generated content from your mediations may be used by you but not commercially redistributed.

11. Privacy & Data Protection

Your use is governed by our Privacy Policy. Key points:

• Sensitive mediation content is encrypted at rest
• You can export your personal data
• Leaving a room purges your personal data from that mediation
• Account deletion has a ~30-day grace period then permanent deletion
• Mediation content is sent to third-party AI providers

12. Notifications

Service communications (verification, password reset, security alerts) are required and cannot be disabled. Push notifications require device permission. SMS notifications are opt-in only.

13. Account Suspension & Termination

13.1 Termination by You

Delete your account through the app, at refairly.app/delete-account, or by emailing aoci@refairly.app. Cancel your subscription in the app store first — deletion does not entitle you to a refund.

13.2 Termination by Us

We may suspend or terminate your account for Terms violations, underage users, fraudulent activity, or legal requirements.

14. Disclaimer of Warranties

15. Limitation of Liability

16. Indemnification

You agree to indemnify us from claims arising from your content, Terms violations, or misuse of the invitation feature. This does not extend to claims from normal, compliant use of the Service.

17. Third-Party Services

The Service integrates with Apple App Store, Google Play, Google OAuth, Apple Sign-In, and Firebase, each subject to their own terms. We are not responsible for third-party services.

18. Governing Law & Dispute Resolution

18.1 Governing Law

These Terms are governed by the laws of the Republic of Turkey. Consumer protection rights of your country of residence are preserved.

18.2 Dispute Resolution

1. Informal Resolution: Contact us at aoci@refairly.app first.
2. Jurisdiction: Courts of Istanbul, Turkey (non-exclusive), subject to mandatory consumer forum rights.

18.3 Consumer Rights

If you are a consumer in the EU, Turkey, UK, or any jurisdiction with mandatory consumer protection laws, you retain all statutory rights that cannot be waived by contract. Turkish consumers may use consumer arbitration committees and consumer courts.

19. Service Availability & Modifications

We may modify, suspend, or discontinue any part of the Service at any time. Features may vary by platform, jurisdiction, or account status. We may update these Terms — continued use constitutes acceptance.

20. Force Majeure

We are not liable for failures or delays due to circumstances beyond our reasonable control, including natural disasters, pandemics, government actions, or third-party service failures.

21. General Provisions

• Entire Agreement: These Terms and the Privacy Policy constitute the entire agreement.
• Severability: Invalid provisions are limited to the minimum extent; remaining provisions continue.
• No Waiver: Failure to enforce a right is not a waiver.
• Assignment: You may not assign without consent; we may assign freely.
• Language: English version prevails if translated.

22. Contact Us