Account & Data Deletion Policy

This page explains how to delete your Refairly account or remove your mediation data. For full details, see our Privacy Policy and Terms of Service.

1. Data Removal Options

Depending on feature availability, Refairly may provide the following ways to manage your data:

• Deactivate your account — may temporarily hide your profile while preserving account data.
• Leave a mediation room — generally removes or anonymizes your personal content from that mediation, while preserving limited records where necessary for service integrity, legal compliance, or other parties' room continuity. This action is permanent and may not be recoverable.
• Delete your account — permanently removes your account and associated data after a limited grace period.

2. Deleting Your Account

You can request account deletion through:

• In-app account settings
• Our website at refairly.app/delete-account
• Email to aoci@refairly.app

When you request account deletion:

• Your profile may be hidden and your identity may be anonymized as part of the deletion process
• All active sessions are invalidated
• Your account data is retained in a restricted state for a limited grace period, during which restoration may be possible in limited cases
• After the grace period, data is permanently deleted from primary systems. Backup copies are removed in the ordinary backup rotation cycle.

In limited circumstances, certain data may be retained beyond the normal deletion schedule where required by applicable law, needed for fraud prevention or safety, or subject to a legal hold or investigation.

3. Exporting Your Data

Where available, you can export your personal data through in-app controls or by contacting us before deletion. Once your account is permanently deleted, your data may not be recoverable.

4. Related Policies

• Privacy Policy
• Terms of Service
• KVKK Aydınlatma Metni

5. Contact