Account & Data Deletion Policy
Last updated: March 28, 2026 · Effective: March 28, 2026
This page explains how to delete your Refairly account or remove your mediation data. For full details, see our Privacy Policy and Terms of Service.
1. Data Removal Options
Depending on feature availability, Refairly may provide the following ways to manage your data:
- Deactivate your account — may temporarily hide your profile while preserving account data.
- Leave a mediation room — generally removes or anonymizes your personal content from that mediation, while preserving limited records where necessary for service integrity, legal compliance, or other parties' room continuity. This action is permanent and may not be recoverable.
- Delete your account — permanently removes your account and associated data after a limited grace period.
2. Deleting Your Account
You can request account deletion through:
- In-app account settings
- Our website at refairly.app/delete-account
- Email to aoci@refairly.app
When you request account deletion:
- Your profile may be hidden and your identity may be anonymized as part of the deletion process
- All active sessions are invalidated
- Your account data is retained in a restricted state for a limited grace period, during which restoration may be possible in limited cases
- After the grace period, data is permanently deleted from primary systems. Backup copies are removed in the ordinary backup rotation cycle.
In limited circumstances, certain data may be retained beyond the normal deletion schedule where required by applicable law, needed for fraud prevention or safety, or subject to a legal hold or investigation.
Important: Deleting your Refairly account does not automatically cancel your app store subscription. You should cancel your subscription through your device's app store settings before deleting your account.
Ready to delete your account?
Go to Account Deletion3. Exporting Your Data
Where available, you can export your personal data through in-app controls or by contacting us before deletion. Once your account is permanently deleted, your data may not be recoverable.
4. Related Policies
5. Contact
Ali Onur Can Irey
Email: aoci@refairly.app
Website: https://refairly.app