FAQ

Frequently asked questions

Everything you need to know about Refairly.

Getting Started

What is Refairly?: Refairly is an AI companion app for romantic couples. It helps two people stay connected day to day, work through tension when it shows up, and grow together — without being a therapist, a dating app, or social media. The AI sits in the middle of the relationship, learns both partners deeply, and shows up the way each of you needs.
Do both partners need to download the app?: Yes. Refairly is a two-person space — both of you sign up, complete a short onboarding, then connect via username or QR code. The other partner doesn't need a paid subscription to participate in the daily features.
Is Refairly therapy?: No. Refairly is an AI companion, not a therapist. It doesn't diagnose, doesn't prescribe, and never replaces a clinical relationship. It observes and reflects, and for crisis content (self-harm, abuse, severe distress) it always surfaces helpline information — even when you're out of token budget.

What's a daily check-in?: One short personalized question, takes under two minutes to answer. Private to each person — the AI synthesizes both responses into the relationship's overall mood. Plus a one-tap mood log, partner pulse, gratitude, a private journal, and a daily insight just for you.
How does Refairly handle conflicts?: Either of you can open a conflict session. Both describe it in your own words, then each has a private AI conversation that asks personalized follow-up questions. The AI generates three resolution options drawn from what each of you actually needs — not what you said you wanted — and you both sign one. There's a 7-day follow-up: how does this feel in practice?
Does the AI take sides?: No — by design. The AI never sides with either partner. It validates feelings without validating invalid complaints, detects manipulation or deflection, and gently challenges through questions, not lectures. It also never reveals what one partner said privately to the other.

What if we're long-distance?: Refairly is built for long-distance couples too. Partner pulse, gratitude, daily check-ins, and the journal all work whether you're in the same room or different cities. A long-distance mode (with virtual date suggestions and visit countdowns) is part of the Experience layer that's coming next.
Can my partner see what I write privately?: No — and this is intentional. Daily check-ins, mood log, journal entries, and what you say during a conflict's private session all stay on your side. The only things that cross the privacy wall are partner pulse, gratitude messages, the relationship health score, and final signed agreements.

Does my partner need a paid plan?: No. The daily features (check-ins, gratitude, partner pulse, dashboard, health score) are free for both of you. The paid subscription covers AI-heavy features — the journal's AI replies, daily insights, and conflict resolution. Cost is split fairly: shared outcomes are split 50/50; private session messages are charged to whoever sent them.
What AI does Refairly use?: All AI features run on Claude AI. The AI is calibrated to each person's onboarding profile, so the same situation produces two different conversations — softer for someone who tends to shut down, more structured for someone who escalates.
What's the cheapest way to try Refairly?: The Weekly plan is just $0.99/week — enough to try a full conflict session end-to-end. The free tier already gives you the full daily heartbeat: check-ins, gratitude, partner pulse, mood log, and the relationship dashboard, with no subscription needed.

Start free with daily check-ins, gratitude, and partner pulse. Add AI mediation when you need it. Cancel anytime.