Resolve buyer-seller disagreements fairly and efficiently
Disputes between customers and sellers — over product quality, service delivery, refunds, and contracts — are time-consuming and damaging for both parties. Traditional dispute resolution is slow and expensive. Refairly provides a fast, fair alternative.
Common situations
A freelancer and client disagree on whether deliverables met specifications
A customer disputes a no-refund policy for a defective product
A service provider feels payment was withheld unfairly
Disagreement over contract interpretation or scope of work
Why Refairly works for customer & seller disputes
Creates a documented record of the agreed resolution
More efficient than chargebacks, small claims, or legal threats
AI understands both customer expectations and business constraints
Both parties retain agency — no outcome is imposed
Ready to work things out?
Start for free. No awkward conversations, no taking sides — just a calm, private process that helps both of you feel heard and move forward together.